The staff of The Istana is trained at the luxury hotel level. The team is comprised of a villa manager, an assistant manager, a western chef, three cooks, four butlers, maids and housekeeping staff, two chauffeurs and around-the-clock security. In January, 2009, the villa’s team numbered 28 people in total (these numbers can fluctuate but the villa always strives to provide the best service). All are devoted to facilitating intimate service and to ensure every stay at The Istana is most memorable and enjoyable.
Full time manager and assistant manager
The villa manager of The Istana, along with the assistant manager, is responsible for the overall operation of The Istana including staffing, special requests and ensuring guest satisfaction
Food & Beverage Staff
Led by a western chef, the cooking team of three others at The Istana have developed a wonderful in-house menu of gourmet standards. The F&B team are happy to accommodate any special requests or dietary needs. Dinner parties and events can be catered to.
Housekeeping Staff
Four butlers and four housekeepers are in charge of maintaining the 5-star standard of cleanliness and tidiness at The Istana. The team also assist the F&B team in servings all form of meals or events.
Drivers
Two drivers are employed by the villa
Groundskeepers and pool attendants.
A team of five people ensures the grounds and all the machinery which runs the villa are kept in top shape
Spa Staff
The villa employs several dedicated spa staff to accommodate guests’ needs.
Security Staff
The Istana is safe and secure 24 hours a day. Rotating shifts of six security staff work provide for round the clock security.