staff - the istana
The Istana – Uluwatu 5 bedroom clifftop villa and luxury venue The Istana – Uluwatu 5 bedroom clifftop villa and luxury venue

With its dream location high above the Indian Ocean on a Bali cliff-top, The Istana is regarded by many as the ultimate luxury villa, and has won the hearts of the world’s most discerning travellers.

‘Istana’ means palace in Indonesian, and The Istana is truly palatial in every sense: in its profuse living space, in the symmetrical elegance of its architecture, in its stunning interior design, and in the impeccable service provided by its staff. Indeed, one can be forgiven for feeling like royalty in this sublime setting where attention to detail is second to none and every wish is fulfilled.  

The views are beyond spectacular. On a clear day Bali’s necklace of volcanoes to the north are visible on the horizon, while 60 metres below, world-class surf breaks attract seasoned wave riders. The sky blazes with fiery oranges and pinks as the sun sets on a perfect day, and when darkness deepens the sea sparkles with a latticework of lights from the fishing boats of Jimbaran Bay.

It is little wonder that the Istana is one of the most sought-after wedding venues in Bali; celebrated for its cliff-top ceremonies, candlelit poolside dinners, and dance floor under the stars. Adding to the romance is the secluded master suite, which has its own private pool and is positioned well away from the four guest bedrooms in the main villa.

The space and facilities at The Istana have huge family appeal. When not cavorting in the 32-metre infinity pool, kids will be thrilled to have the run of their own special wing, where a games room is equipped with pool table, Wii and PS3, and every night is sleepover night in the four-bedded bunk room. Parents can play too – a couples’ massage at the spa perhaps, followed by sunset cocktails and a gourmet dinner to rival the best of Bali’s restaurants, capped with a Cognac and Cuban cigar.

Such is The Istana’s magic that many guests choose not to stray far. But for those few who do have the urge to explore, Suluban Beach is only a five-minute walk away, and a seven-seat chauffeur driven car is on stand-by to whisk guests across the isthmus to Seminyak or further afield into Bali’s rural and cultural heart.

The Istana
8 out of 10 based on 1 user reviews.
US$ 2470++ US$ 3945++ out of 1

Staff

One of the greatest advantages of staying in a villa is the personalised service provided by dedicated staff. The Istana’s staff are consummate professionals, exceptionally well trained and highly experienced.

Villa Manager
The Istana’s full-time manager is responsible for the overall operation of the villa, including staffing and guest satisfaction. A hospitality professional with many years’ experience in high-end hotels and resorts, he is helped by a front of house manager, and is always available by phone when not on site.
Chef and cooks
The villa’s highly experienced chef, head cook and assistant cooks prepare exceptional Western, Asian, and children’s dishes from the extensive individually priced menu, and are happy to discuss special requests and dietary requirements.
Butlers
The butlers take meal orders, wait at table and serve beverages throughout the day – they are dab hands at mixing cocktails. They also coordinate guest activities and act as concierge.
Housekeepers
The housekeepers are responsible for the cleanliness and tidiness of the villa, and work in shifts from 8am to 10pm. They are mindful of guest privacy and clean rooms with discretion according to the schedule of the guest.
Spa therapists
A well trained spa therapist is on hand daily. Spa treatments are on guest account.
Security guards
The villa estate is kept safe and secure 24 hours a day by a security team working in shifts.
Maintenance
The engineers look after all maintenance on the estate.
Grounds staff
A team of grounds staff tends daily to The Istana’s immaculate gardens and pools.